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FAQS

thermometers

1. How long do i have to wait for the temperature to be displayed?

1. How long do i have to wait for the temperature to be displayed?

1. How long do i have to wait for the temperature to be displayed?

Each thermometer has a super fast 3-4 second response time.

2. Can I wash the thermometer?

1. How long do i have to wait for the temperature to be displayed?

1. How long do i have to wait for the temperature to be displayed?

Yes. Our thermometer has a  IP67 waterproof rating so both the metal probe and the body can be washed under running water.


Metal Probe: Wash the metal probe in soapy water. Sterilise the metal probe by inserting it into boiling water for several minutes. 

Body: Clean the body of the thermometer with a wet washcloth or wash under running water. DO NOT put in the dishwasher. 


PLEASE NOTE: Although the thermometer has a waterproof rating, you should never fully submerge the thermometer in water.


3.Can i only use the thermometer to check the temperature of food?

1. How long do i have to wait for the temperature to be displayed?

3.Can i only use the thermometer to check the temperature of food?

Definitely not. The thermometer is very versatile and can be used to check both hot and cold temperatures of food as well as liquids within the specified ranges.

4.How do I check the temperature of my food?

6.my thermometer Isn't working, what do i do?

3.Can i only use the thermometer to check the temperature of food?

Place the probe into the thickest part of the food. It should not touch bone, fat or gristle.  It's best to check the temperature towards the end of the cook BUT before the expected finish time. 


 

5.Why isn't the thermometer calibrating?

6.my thermometer Isn't working, what do i do?

6.my thermometer Isn't working, what do i do?

Try to re-calibrate the thermometer again by following these steps:

  

1. Add cold water to a glass of ice. 

2. Insert the probe into the ice-water (make sure the probe touches the ice under the water where the temperature is 0°C). 

3. When the final temperature is displayed, hold down the “CAL” key for 3 seconds.  

4. The display will show “CAL” on the screen. Use the “C/F” key to increase the digit or the “MAX/MIN” key to decrease the digit until you reach 0°C or 32°F. 

5. Press the “CAL” button again to confirm the calibration.


6.my thermometer Isn't working, what do i do?

6.my thermometer Isn't working, what do i do?

6.my thermometer Isn't working, what do i do?

Unfortunately the occasional fault does occur during the manufacturing process and we are happy to provide a replacement at no cost to you. Please ensure that you contact us or request a refund  within 14 days of receiving your thermometer.


Please try the following first:

  • Open the battery terminal and check that the battery hasn't dislodged. 
  • If it still doesn't work, replace the battery with a new one.
  • If the thermometer still doesn't work, please contact us and we will happily provide a replacement free of charge. 

7.Does my purchase come with warranty?

7.Does my purchase come with warranty?

7.Does my purchase come with warranty?

Yes. Although these are high quality thermometers we do offer a 3 month replacement warranty on any manufacturing faults.

heat resistant bbq gloves

1. What temperature can these be used for?

1. What temperature can these be used for?

1. What temperature can these be used for?

These gloves can be used up to temperatures of 1472 degrees Fahrenheit or 800 degrees Celsius. 

2. How do I wash my gloves?

1. What temperature can these be used for?

1. What temperature can these be used for?

These gloves can be machine washed. We recommend using the delicate wash/hand wash setting. Wring out any excess water and allow to air dry. 


Please Note: To ensure longevity, do not tumble dry. 



3.Best way to use my gloves to ensure longevity?

3.Best way to use my gloves to ensure longevity?

3.Best way to use my gloves to ensure longevity?

To ensure your gloves remain in top condition:

  • Avoid extended contact with direct flames, lit coals or briquettes, especially where fabric joins i.e. fingertips.


4.Does my purchase come with warranty?

3.Best way to use my gloves to ensure longevity?

3.Best way to use my gloves to ensure longevity?

Yes. Although these are high quality gloves we do offer a 3 month replacement warranty on any manufacturing faults. 


Please note: We do not offer replacement caused by incorrect use.

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